"Received your letter today concerning the claim I called you about. Farmers was in touch within the hour following my scanning and e-mailing the letter to you.  Over the next 24 hours I and my tenants spoke with Farmers and got all the details sorted out to clarification. I was told me she would keep me posted, but I didn't want to hesitate to thank you for your willingness to listen when I called and turning the documents around so immediately as to lessen my anxiety.  This was a very positive encounter with you as my agent.  In a time when good customer service is not a given I appreciate your attention to me and my concern.  Thank you for your efforts on my behalf."

Mary B. - a satisfied client,