"Received your letter today concerning the claim I called you about. Farmers was in touch within the hour following my scanning and e-mailing the letter to you. Over the next 24 hours I and my tenants spoke with Farmers and got all the details sorted out to clarification. I was told me she would keep me posted, but I didn't want to hesitate to thank you for your willingness to listen when I called and turning the documents around so immediately as to lessen my anxiety. This was a very positive encounter with you as my agent. In a time when good customer service is not a given I appreciate your attention to me and my concern. Thank you for your efforts on my behalf."Mary B. - a satisfied client,
"I would like to take a moment to express my heart felt thanks to our new account manager for all her help with my wife and my insurance needs. Incredibly knowledgeable and insightful, she tailored our home, auto and flood insurance for the best coverage with the best pricing. Over the last two years I have had to inquire about some insurance issues and as expected, she was most helpful. You are most fortunate to have such knowledgeable people on staff because she so well represents CCW Insurance."Tom G,
"I have always found Emily and the other staff to be very responsive to my questions and other needs. Cole Ferry, in particular is a real find and I greatly appreciate it, without the letter you included in one of your letters, I would probably never have found him."Anna Lou P - a long time satisfied client.,
"We have always dealt with Ann and she has always been friendly, helpful & quick to respond."Lorraine T. another happy CCW Client,
"I have been dealing with Emily forever, she is always helpful and informative. I recommend CCW Insurance to all my friends and family!"Tom.O - a longtime CCW client,
"Emily has helped us so much since the storm (Sandy) that we do not know what we would do if we did not have her to talk to!"Mr. and Mr. N,
"Our newest client, Tiffany, just saved $200 and increased her coverage using CCW Insurance Group for her auto insurance. Guess where she was before (and we are not naming any "Gecko" names!!)....This is why Independent Agents Rocks!!"Tiffany,
"I have been with your agency for only a little over one year but in that short amount of time, I have learned what a real insurance agent can do. I am speaking of Kristen (our account manager), who shows exceptional ability to analyze and adjust work procedures. She has also been consistent, dependable, friendly and accurate in working with our devastation during Hurricane Sandy. We also recommended our son to her and now he has a home owners policy (with your agency) as well."Patricia H. client since 2012,
"Thanks for your efforts in negotiating a good renewal with our insurers. As always, it is a pleasure to deal with CCW and most importantly with both Gary and Joanne".Bob S, Director of a homeowners association,
"I appreciate your efforts and your service was excellent over 25 years. Should an opportunity arise to recommend your company and you, I would certainly do it."Mr. V,
"You are speedy, accurate and a true pleasure to work with. It is very very rare these days that you get lucky enough to get the service we get with you."Evelyn G,
"Sometimes we need to share the whole letter....My name is Richard and my wife Pam and I have been dealing with CCW Insurance for most of our 46 married years. Her Grandfather bought us to your agency shortly after we got married. We have never been disappointed with your company’s attention to your customers and the attention to our policies and a look towards saving us money.
I am very happy to report Kristin carries on your fine company’s reputation. We are renewing our auto insurance and she researched various companies’ policies and has saved us a substantial amount of money with new company. She did the same service last year when we renewed our Homeowners Policy.
Your receptionist Deb gave me a great welcome when I came into the building. She also continues to provide great service to your customers. I just wanted to share my thoughts with you and give some support to your fine people. Best wishes and thank you!"Richard,